Frequently asked questions
Short answers. Your question is not here? Write to us.
Does Top Change take a commission or handle payment?
No. The service is free and does not handle payments. You agree on payment and shipping directly with each other.
Does Top Change use AI?
No. People write the listings and nothing is machine-translated: you read exactly what the seller wrote.
Do I need to be verified to buy?
No. Verification (profiles online + a video call) is needed only to sell. Any account can buy and bid.
I clicked "Buy now" by mistake. What now?
“Buy” is binding. Write to the seller at once in the messages – they can cancel the reservation. Backing out on your own is a strike.
Can I withdraw a bid in an auction?
No, a bid is binding. Report an obvious mistake (e.g. one zero too many) to us at once through the contact point.
Why can't I see some photos?
The seller marked them with the padlock because they show the method of an effect. You will see them after signing in – we protect secrets from laypeople, not from you.
What does the "Possible customs" badge mean?
That the parcel crosses the border of the European Union and duty, import VAT and a carrier’s fee may be added. Details on the “Customs and shipping” page.
How do I report a counterfeit or a scam?
With the “Report” button next to a listing, a profile, a message or a rating. It works without an account too. Reports of fraud reach us ahead of the queue.
How do I delete my account or download my data?
In the account settings, section "Your data". It works for banned accounts as well.